We fix computers from afar.

Obviously, without the ability to actually take your computer physically apart, we can’t promise to solve *every* problem.

But we can promise you this:

If we can’t fix it ourselves, we’ll give you a detailed report of what’s causing the problem and what you probably need to do to fix it. Armed with this report, you can go straight to your favorite computer lab. They’ll be able to tell you if the problem is solvable, without wasting too much time.

Sometimes the problem isn’t the computer – it’s you. Modern users often download a gazillion programs that they don’t need, and then leave them open in the background, while they work. If this is your problem, we’ll be able to tell you so (and how to deal with it) – but we won’t be able to delete any programs without your explicit permission.

In other words:

We diagnose.

And we fix what we can, without making you mad and without taking your computer apart.

What we *do* know is that this diagnosis is worth a lot – because often, it’s all that’s needed. And it can be done from the comfort of your home, while you cook, sleep, or do your homework. All you need is an internet connection, which, if you’re reading this, you obviously have.